From 1st June 2019 letting agents in England will only be able to take permitted payments from tenants.
Permitted payments as defined under the legislation only include the following:

1. The rent.
2. Refundable tenancy deposit – capped at no more than five week’s rent where the annual rent is less than £50,000 or 6 weeks’ where the total rent is £50,000 or above.
3. Refundable holding deposit – capped at no more than one week’s rent.
4. Payments to change the tenancy – where requested by the tenant capped at £50 inc VAT (or reasonable costs if higher).
5. Payments associated with early termination of the tenancy – where requested by the tenant. This must not exceed the financial loss that a landlord may suffer, or reasonable costs that have been incurred by the landlord’s agent resulting from an agreement for the tenant to leave early.
6. Payments for utilities, communication services, TV licence and Council Tax.
7. Default fee for late payment of rent and replacement of lost key/security devices, where required, under a tenancy agreement – default fees can only apply when this has been written into the tenancy agreement and covers late payment of rent, a lost key or security device. The amount of default fee is limited to 3% over the Bank of England base rate for each date that the payment is outstanding and applies to rent which is more than 14 days overdue.
   
    

SCALE OF LANDLORD FEES
TENANT FIND ONLY
£525 plus VAT (£105) = £630.00 for monthly rental value up to £2,500 per calendar month
£700 plus VAT (£140) = £840.00 for monthly rental value from £2,500 per calendar month
 

RENT COLLECTION SERVICE

7% plus vat (8.4% inc VAT)

MANAGED SERVICE
Set Up Costs (as part of the full management & rent collection) £425 plus vat (£85) = £510
Monthly management fee 10% plus vat (12% INC VAT)

OTHER FEES
Professional Inventory from £175 plus VAT = (£210 inc VAT)
Landlord Gas Safe Certificate £90 (inc VAT) 
Electrical Safety Certificate from £150 plus VAT = (£180 inc VAT)
Energy Performance Certificate £90 (inc VAT) (not applicable, if a valid EPC is in place)
Referencing Fees- £100 plus vat (first applicant) = (£120 inc VAT) - £50 plus vat for each additional tenant = (£60 inc VAT)
Rent Guarantee 3% plus VAT of monthly rent (Only available with our Fully Managed service) = (3.6% inc VAT)
 

All agreed costs will be deducted from the rent collected unless otherwise agreed in writing by the landlord.


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WEBSITE FOR OMBUDSMAN : www.tpos.co.uk 
 

Last reviewed date 26th March 2026